HELP & INFORMATION
Frequently Asked Questions
Find helpful answers about rest-home care, needs assessments, moving in, and how we support residents and families throughout the transition.
Answers to Your Questions
Common Questions About Rest Home Care
Helpful answers to common questions about rest home care, from needs assessments and admission to moving in and settling into your new home.
How do I qualify for residential care
To qualify for residential care, you will need a Needs Assessment carried out by your local Needs Assessment and Service Coordination (NASC) team. The assessment looks at your health, mobility, daily living needs, and whether it is safe for you to continue living independently.
If residential care is recommended, the NASC team will guide you through the next steps, including funding options and placement.
If you're unsure where to start, our friendly team is happy to answer your questions and help you understand the process.
What is an Enduring Power of Attorney (EPA) ?
An Enduring Power of Attorney (EPA) is a legal document that allows you to appoint someone you trust to make decisions on your behalf if you are no longer able to do so yourself.
There are two types of EPA:
- Personal Care and Welfare – allows someone to make decisions about your healthcare and living arrangements.
- Property – allows someone to manage your finances and property.
We strongly recommend arranging your EPA before moving into residential care to ensure your wishes can be respected if you become unable to make decisions in the future.
Who is considered my next of kin ?
Your next of kin is usually your closest family member or the person you choose to be your main contact. They may be contacted about your wellbeing, care, or in an emergency.
Your next of kin does not automatically have the legal authority to make decisions on your behalf. If you would like someone to make personal care, welfare, or financial decisions if you are unable to do so, you should appoint them as your Enduring Power of Attorney (EPA).
How do I know when it's the right time to a rest home ?
It may be time to consider residential care if living at home is becoming difficult or unsafe. You or your loved one may need more support with daily activities, personal care, medication, or ongoing medical needs than can be safely provided at home.
A Needs Assessment and Service Coordination (NASC) assessment can help determine the level of care required. Our friendly team is also happy to discuss your situation, answer your questions, and arrange a visit so you can explore your options with confidence.
What should I bring when I move in ?
We recommend bringing comfortable clothing, toiletries, prescription medications, and any personal items that will help you feel at home, such as family photos, a favourite blanket, or small keepsakes.
To ensure your belongings are returned to you, we recommend that all clothing and personal items are clearly labelled with your name.
Our team will provide you with a moving checklist before your admission and will be happy to answer any questions about what to bring.
What is Admission Agreement ?
Admission Agreement
When you move into a rest home or hospital, you will be asked to sign an Admission Agreement. This is a legally binding agreement between you and the residential care provider.
It explains the rights and responsibilities of both parties, including the care, services, fees, and support you can expect to receive. It also outlines the home's policies, the Code of Residents’ Rights, and the steps you can take if you have concerns or wish to make a complaint about your care.
Still have questions?
Our friendly team is here to help you understand care options, assessments and the next steps.
Needs Assessment
Talking to your Family Doctor for Entering a Care Home
Explor Care Options
Learn about our residential care and available services
